I have worked in CPG for over ten years, and if I have learned one thing, it is the absolute number of contracts that exist. Between vendor agreements, distributor contracts, …

A few months ago, I was working with a manufacturing company that had recently made some big investments in automation tools but was still dealing with unplanned downtimes, inefficiencies in …

Let’s face it – field service has always been about juggling. Technicians, customers’ breakdowns, uptime, costs – it’s exhausting. Over the years, I’ve worked with several field service teams, and …

The first time I explored Salesforce software, I was taken aback by the reach it had. At first glance, I thought, “Oh, this looks like another CRM tool.” But boy, …

Last year, when I first tried out an “emotionally intelligent” AI customer service bot, I was impressed by how it seemed to pick up on my frustration. The voice became …

When people think of AI (artificial intelligence), they see chatbots, driverless vehicles, or facial recognition. But last year at the tech expo in Bengaluru, I was intrigued when a startup …