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A few months ago, I was working with a manufacturing company that had recently made…
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Let’s face it – field service has always been about juggling. Technicians, customers’ breakdowns, uptime,…
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The first time I explored Salesforce software, I was taken aback by the reach it…
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Last year, when I first tried out an “emotionally intelligent” AI customer service bot, I…
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When people think of AI (artificial intelligence), they see chatbots, driverless vehicles, or facial recognition.…
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“We are really moving into a world now of managing humans and agents together”: How Benioff’s Vision for a Combined Workforce Leads to Massive Salesforce Job Cuts
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In the era of big data, businesses handle and create millions of data records every…
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If you are planning to build a high-end gaming PC in 2025, your short list…
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In 2025, startups may have finally begun to embrace technology, but big shifts that fuel…